Speaker

Marla Rosner Senior Learning and Development Consultant - MSA Worldwide

Marla Rosner is the Senior Learning and Development Consultant for MSA Worldwide, a domestic and international franchise advisory firm. She has excelled as a training professional for over twenty years.

During her 16-year tenure with Supercuts, an international hair care franchisor, Marla helped build the system from 75 locations to over 1,100 salons. As Vice President of Training and Development, Marla led a team of professional trainers, instructional designers, and vendors to produce management and technical curriculum aimed at increased sales, productivity, employee retention and business profitability.

At Supercuts and as a consultant, Marla has a proven track record in guiding and executing training initiatives to produce bottom-line business results. Marla consults franchisors at various stages of development. For new franchisors Marla creates operations manuals and new franchisee training programs. For established franchisors, Marla assesses the effectiveness of current training, identifies training gaps, and designs programs to train franchisees, unit managers, store employees as well as headquarters staff. Marla has created and is an instructor of CFE-accredited classes for the International Franchise Association Education Foundation.


Presenting in the following seminars/workshops:

Thursday, June 15, 2017
3:00 PM - 4:30 PM
Training: The DNA of your Franchise System

Room: 1B04

Presented by: Marla Rosner, Senior Learning and Development Consultant, MSA Worldwide

The replication of a franchise concept is accomplished through effective training programs. These programs not only address franchisees but also convey standards and procedures to field staff, unit level management and employees. This presentation provides an overview of training methods used in franchising ranging from classroom to eLearning and addresses typical content covered for different audiences.
Sponsored by

Friday, June 1, 2018
2:30 PM - 5:00 PM
Operations Manuals: The Foundation to Consistent Execution

Presented by: Marla Rosner, Senior Learning and Development Consultant, MSA Worldwide

Documentation of your business’ processes and procedures is the foundation to consistent execution of your franchise concept. In this workshop, learn how to create a user-friendly Operations Manual as well as key content that should be included. Click here for more details.
Sponsored by              Accredited for 100 Credits

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